82% of travellers expect an instant reply, and roughly a third of enquiries land after your front desk has gone home (Visito, Spurnow — 2024). WhatsMark sends booking confirmations and PDF itineraries, answers the routine questions with an AI-built flow around the clock, and turns OTA guests into direct-booking contacts — on the official Meta Cloud API, at 0% markup.
Flow Collection
Browse pre-built flows and use them as a starting point.
ExpressBus - Bus Travel
Book a bus, popular routes, bus categories, travel guidelines, and travel offers.
Use ThisHoliday Packages - Travel Agency
Browse holiday packages, view details, and submit a booking enquiry.
Use ThisStart on WhatsApp, expand when you are ready
WhatsMark runs your marketing, sales, and support on WhatsApp today. Add Messenger and Instagram to the same shared inbox and automations whenever you want — no new tool, no re-platforming.
Broadcasts, chatbots, templates, and a shared team inbox — on the official Cloud API.
Live
Campaigns, instant templates, and automation straight from your Facebook Page.
Live
DM automation and campaigns for Instagram — landing soon.
Coming soonSound familiar?
OTAs take 15–25% of every booking
Booking.com and Expedia charge 15–25% per reservation — up to 30% once you add paid visibility (Cloudbeds, Mews — 2024). Every guest who could have booked with you directly hands a quarter of the room rate to the platform.
A slow reply is a lost booking
82% of travellers expect an instant answer and many book elsewhere if they wait more than 20 minutes — yet ~35% of enquiries arrive after your front desk has gone home (Visito, Spurnow — 2024).
Confirmations and itineraries get buried in email
Email opens at ~20%, so the voucher a guest needs at the airport becomes a support call. On WhatsApp — a ~98% open rate, read within minutes — the itinerary is one tap away on the device already in their hand.
The four pieces
When payment is captured, your reservation system calls the WhatsMark REST API to send an approved WhatsApp template carrying the PNR, dates, and a PDF itinerary. Re-deliverable on demand from any device.
Reception, concierge, and ops share one real-time inbox for WhatsApp and Messenger. An AI-built flow answers the routine questions — Wi-Fi, late checkout, transfers — and hands anything unusual to a human. Reply to international guests in their language with one-click translate.
Broadcast a low-season offer or a flash package to a guest Group as a swipeable carousel, schedule it for the right moment, and watch delivered, read, and click-through rates update live. Eligible marketing sends auto-route through Meta’s cheaper MM Lite path.
WhatsApp Coexistence keeps your existing hotel or agency number and its chats while WhatsMark automates on top. Connect additional property numbers (up to 10 on Professional) and route each to its own named team inbox.
The moment payment is captured, your reservation system calls the WhatsMark REST API to send a structured confirmation — PNR, dates, accommodation, and a PDF itinerary. A scheduled follow-up sequence then sends a packing checklist a week out and the online check-in link the day before, so the traveller has everything they need at every step.
online
✅ Payment received — booking confirmed! 🏖️ Goa Getaway · 3N/4D 📅 15–18 Dec · Taj Fort Aguada 🎫 PNR: TE-9X8K2
9:15 AM ✓✓
📎 Your PDF itinerary, voucher, and check-in link are attached. Tap below anytime.
9:15 AM ✓✓
🧳 One week to go! Here is your packing checklist for Goa — light layers, swimwear, and sunscreen.
Dec 8 8:00 AM ✓✓
Online check-in is now open — takes about 90 seconds.
Dec 14 10:00 AM ✓✓
Done, checked in. Thanks!
Dec 14 10:12 AM
During the trip, guests reply to a single WhatsApp number. Reception, concierge, and the on-the-ground rep share an inbox; the right person picks up. Common requests (late checkout, restaurant booking, taxi) route to a chatbot first; only escalations reach a human.
online
Need a late checkout on Sunday — possible?
Sat 11:30 AM
✅ Sorted — late checkout till 2 PM at no charge.
Sat 11:32 AM ✓✓
Also need a cab to the airport Monday at 3 PM.
Sun 9:00 PM
Cab booked 🚗 Driver Suresh will be at the lobby at 3 PM. +91 98xxx xx234
Sun 9:02 PM ✓✓
Import your past guests, sort them into Groups by trip type or destination, and broadcast a seasonal offer as a swipeable carousel of packages. Schedule it for the right hour, add a WhatsApp Flow so guests can request dates without leaving the chat, and watch delivered, read, and click-through rates in real time — every direct booking skips the OTA commission.
online
🌴 Monsoon escape, just for past guests! 3 nights in Goa from ₹8,999 — sea-view rooms, breakfast included. Swipe to see the packages 👉
10:00 AM ✓✓
Request Dates
10:04 AM
Great! Pick your check-in and check-out below and we will hold a room for you.
10:04 AM ✓✓
22–25 Aug, 2 adults please.
10:06 AM
Locked in ✅ Sea-view room held for 22–25 Aug. Booking direct means no OTA fee — here is your confirmation link.
10:07 AM ✓✓
What your customers see
Real WhatsApp threads — drop them straight into your account or use them as starting templates.
online
✈️ Booking confirmed — TE-9X8K2 📅 15–18 Dec · Goa Getaway 3N/4D 🏨 Taj Fort Aguada · Sea-view room 🚗 Airport pickup included
9:15 AM ✓✓
📎 Itinerary, vouchers, and travel insurance attached. 📞 Local rep Anjali · +91 98xxx xx111
9:15 AM ✓✓
Add to Calendar
9:18 AM
Calendar invite sent. Have a great trip ahead. 🌴
9:18 AM ✓✓
online
Hi Aarav — looking forward to hosting you tomorrow at Coastal Resorts Goa.
10:00 AM ✓✓
🛏️ Sea-view King Suite · Check-in 2 PM 🚗 Airport pickup at 1:15 PM (driver Suresh, +91 98xxx xx234) 🍽️ Welcome dinner at 7:30 PM (table reserved)
10:00 AM ✓✓
Online Check-in
10:08 AM
Opening online check-in. Takes 90 seconds. ✨
10:09 AM ✓✓
online
Hi Aarav — hope you had a great stay with us.
11:00 AM ✓✓
We'd love a quick review of your time at Coastal Resorts Goa. ⭐ Rate your stay
11:00 AM ✓✓
★★★★★
11:14 AM
Thank you! Want to share that on Google? It helps a lot. 🙏
11:15 AM ✓✓
Integrations
Connect natively where we have direct adapters. Use webhooks or our REST API for everything else. Honest status flags — we don't pretend an integration ships when it doesn't.
Razorpay
Payments & checkout
AvailableGoogle Sheets
Log bookings & guest data
AvailableGoogle Calendar
Availability & scheduling
AvailableCloudbeds
Property management — via API / webhook
Via API / WebhookAny reservation engine
Bookings — via REST API / webhook
Via API / WebhookBy the numbers
Expect an instant reply
82%
of travellers — many book elsewhere if made to wait (Visito, 2024)
OTA commission avoided
15–25%
Direct WhatsApp bookings skip the platform cut (Cloudbeds, 2024)
Enquiries after hours
~35%
Your AI flow still answers them (Spurnow, 2024)
FAQ
Don't see your question? Email me at mailto:[email protected] — I read and answer every one personally.
Yes. A native WhatsApp Flow lets a guest pick dates and submit a booking request on an in-chat form — no landing page. To collect payment, a flow step can call your own payment gateway and drop the returned payment link into the chat, so the guest pays without leaving WhatsApp — the link comes from your gateway, not generated by WhatsMark.
Through a standard API/webhook integration rather than a bespoke plug-in. Your reservation system (Cloudbeds, eZee, or a custom PMS) calls a WhatsMark webhook — or our REST API — on booking-created, modified, and cancelled events, and the matching WhatsApp template fires. WhatsMark forwards replies back to your systems across 30 Meta event types, so a developer wires it once and your team keeps working in the tools they already use.
Yes — that’s WhatsApp Coexistence. Your number stays live on the WhatsApp Business App while WhatsMark adds automation and broadcasts on top, and chats sync both ways. Setup is a few clicks through Meta’s embedded signup — no developer and no number migration.
You can connect up to 2 WhatsApp numbers on Free, 10 on Professional, and unlimited on Reseller — all from one workspace, with a shared inbox and named team inboxes (for example, one routing team per property). To be clear about what exists today: these run inside a single workspace, not separate isolated sub-accounts per property.
The shared inbox accepts any language, and one-click AI translate (on Professional) rewrites your reply into the guest’s language right inside the composer. A bot flow can also branch on the guest’s language to send the right template.
Meta charges per conversation, billed directly to your own Meta Business Account at its published rates. Booking confirmations and itineraries fall under Meta’s cheapest (utility) category, and WhatsMark automatically routes eligible marketing sends through Meta’s lower-cost MM Lite path. WhatsMark adds 0% on top — you pay us only the flat subscription.
It’s a strong fit for travel, where about 35% of enquiries arrive after hours (Spurnow, 2024). An AI-built flow answers the routine ones instantly — check-in time, Wi-Fi, late checkout, transfers — books the cab, and only escalates genuine exceptions to a person. WhatsApp’s ~98% open rate means the guest actually sees the reply, so your team starts the day with a few escalations instead of an overnight backlog.
Industries we also serve
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