Reservations, orders, and the regulars who come back because you remembered them.

Yes. A bot captures party size, date, and time; checks your availability calendar; and sends a structured confirmation with a "Confirmed ✓ / Reschedule" button. No phone call needed. The entire booking is logged and accessible in the shared inbox for your front-of-house team.

Every confirmed guest gets an automatic reminder before their sitting with a one-tap Confirm button, and anyone who doesn't respond is flagged for your team to follow up. Because WhatsApp is read within minutes where an SMS often isn't, more of those 15–20% of booked tables (ResDiary, 2024) actually turn up — but we won't quote you a specific reduction figure until we have measured customer data behind it.

Yes — that's the direct-ordering flow. A regular messages your number, an interactive list message walks them through the menu, they confirm, and a payment link from your own Razorpay account closes the order. There's no aggregator commission — you keep the full margin and the guest relationship.

You can connect up to 2 WhatsApp numbers on Free, 10 on Professional, and unlimited on Reseller — one per outlet — all from one workspace, with a named team inbox per outlet. Being straight about today's reality: these live in a single workspace, not separate isolated sub-accounts per outlet with per-brand white-labeling — that broader capability is on the roadmap, not shipped.

Guests who message your number and opt in can receive marketing broadcasts (per Meta's policy). You approve a WhatsApp template once, then broadcast it — as a swipeable carousel if you like — to a guest Group, with a "Book a Table" or "Order In" button so every message has a conversion action. You see delivered, read, and click analytics, and eligible sends auto-route through Meta's cheaper MM Lite path.

Meta charges per conversation, billed directly to your own Meta Business Account at its published rates. Reservation confirmations and reminders fall under Meta's cheapest (utility) category; daily-special broadcasts are marketing. WhatsMark adds 0% on top and auto-routes eligible marketing sends through MM Lite — you pay us only the flat subscription.

Through a standard API/webhook integration, not a bespoke plug-in. Your POS (Petpooja, Posist, or a custom system) exposes an API that a flow calls to push the order, and WhatsMark forwards message events back across 30 Meta event types. A developer wires it once, or a Zapier/Make bridge handles it — WhatsMark doesn't ship a pre-built POS connector today.

That's exactly what it's for. During a Friday rush, nobody front-of-house has time to answer the phone for every booking — so calls get missed and tables go empty. A reservation flow takes the booking start to finish: it asks party size, date, and time, checks availability, confirms, and sends the reminder, all without a staff member touching it. Direct orders work the same way through an interactive menu. Because WhatsApp gets opened almost every time (~95%), the confirmation and reminder actually land. Your team only steps in for special requests; everything routine runs itself.