Run test drives, service reminders, and renewal nudges that keep customers coming back.

Yes. A qualifying flow asks the model, fuel type, and budget, then hands off to WhatsMark's built-in appointment system, which shows genuinely open slots — your showroom hours, slot length, and capacity respected — so two buyers can't grab the same one. The customer taps a slot, the contact auto-assigns to an executive by your routing rule, and you can turn on a pre-drive reminder. No phone tag.

You can connect up to 2 WhatsApp numbers on Free, 10 on Professional, and unlimited on Reseller, run brand templates and campaigns across them, and route each branch to its own named team inbox. To be clear about today's reality: these live in one workspace with shared reporting — a full OEM-parent panel with isolated per-dealer sub-accounts and cross-dealer SLA dashboards is on the roadmap, not shipped, so we don't sell it as live.

Yes, through our REST API. WhatsMark doesn't receive arbitrary inbound webhooks from a DMS, so the pattern is: your DMS (or a daily service-due export) calls the WhatsMark API to trigger a send, and WhatsMark forwards message events back to your DMS across 30 Meta event types. A developer wires this once, or a Zapier/Make bridge handles it without code.

They fire from a trigger you set up — the most reliable being your DMS calling the WhatsMark API on a service-due date, or a campaign you schedule from an imported service-due list. Each reminder can go at T-7d before the due date, and the customer books a slot in-thread on the built-in appointment system. WhatsMark sends and books; the service-due signal comes from your data.

Opt-out is a single-tap reply (for example, Reply STOP) in any marketing template. The contact is marked unsubscribed and all future marketing sends to them are blocked automatically. Utility messages tied to an active service appointment still flow, because they aren't marketing.

Yes — that's the design. Each executive logs in with their own account. Conversations can be assigned, transferred, and resolved, and internal notes stay private to your team. History persists across the customer's lifetime, so whoever picks up tomorrow has full context.

Meta charges per conversation, billed directly to your own Meta Business Account at its published rates. Service reminders and confirmations fall under Meta's cheapest (utility) category, and WhatsMark auto-routes eligible marketing sends through Meta's lower-cost MM Lite path. WhatsMark adds 0% on top — you pay us only the flat subscription.

Both, but service is where it compounds. Sales gets the obvious wins: an instant reply to a test-drive enquiry, a qualifier flow that captures model and budget, an executive assigned before the lead cools. But the recurring value is retention — the reminder that brings a customer back at 10,000 km, the insurance renewal, the AMC. Those are predictable and easy to let slip when the workshop is busy; a scheduled sequence never forgets them, and because WhatsApp gets opened where SMS often doesn't, the reminder lands and the bay stays full. Automation handles the cadence and the booking; your advisors handle the customer in person.