Drive 24x7 Engagement with WhatsApp Automation

You can set up automated messages on WhatsApp using our Basic Automations and Auto-Replies features. Basic Automations let you send greeting messages, out-of-office replies, and delayed response messages to engage users, even when you’re offline. Auto-Replies, on the other hand, allow you to automatically respond when users send messages containing specific keywords like “hello,” "pricing," or "support."

You can automate various types of responses on WhatsApp to enhance engagement. Here’s a look at some response types you can automate using WANotifier: <ul> <li><strong>Greeting messages:</strong> You can send welcome messages automatically when a customer initiates a chat</li> <li><strong>Away Messages:</strong> You can automatically inform users that you’re offline or currently unavailable</li> <li><strong>Auto-replies based on keywords:</strong> You can also trigger automated responses when your contacts send you messages containing certain keywords, like “pricing” or “support.”</li> <li><strong>Confirm opt-ins and opt-outs:</strong> You can automatically add or remove users from messaging lists and send a message every time they update their subscription status.</li> </ul> For more complex conversations, you can use WANotifier’s chatbot builder to create WhatsApp chatbots that guide users through multi-step flows based on their responses.

Not difficult at all, especially if you’re using a tool like WANotifier, which lets you drag and drop blocks to build chatbots with complex conversation flows that can qualify leads, answer questions, or route users to live agents.

The WhatsApp Business App only supports basic automations, such as sending greeting and away messages. In contrast, the WhatsApp Business API — accessed through tools like WANotifier — allows you to: <ul> <li><strong>Greeting messages:</strong> You can send welcome messages automatically when a customer initiates a chat</li> <li><strong>Away Messages:</strong> You can automatically inform users that you’re offline or currently unavailable</li> <li><strong>Auto-replies based on keywords:</strong> You can also trigger automated responses when your contacts send you messages containing certain keywords, like “pricing” or “support.”</li> <li><strong>Confirm opt-ins and opt-outs:</strong> You can automatically add or remove users from messaging lists and send a message every time they update their subscription status.</li> </ul>

Yes. With WANotifier, you can automate bulk messaging campaigns on WhatsApp using pre-approved message templates. However, you must ensure that recipients have opted in to receive communication from your business and follow WhatsApp’s messaging guidelines to avoid temporary or permanent account suspension.

Yes, you can send greetings and away messages using basic automations and manage opt-in and opt-out requests for free with WANotifier. However, to set up keyword-triggered replies or build chatbots for advanced conversation flows, you’ll need to upgrade to a paid plan.